Build trust through consistency and reliability from "summary" of You, Inc by Harry Beckwith
Trust is the key to any successful relationship. It is the foundation upon which all other aspects of a relationship are built. Without trust, there can be no true connection between two parties. Trust must be earned, and one of the most effective ways to do so is through consistency and reliability.
Consistency is all about showing up. It's about doing what you say you're going to do, when you say you're going to do it. Consistency is about being reliable, predictable, and dependable. When you consistently deliver on your promises, people know they can count on you. They know that you are a person of your word, and that builds trust.
Reliability goes hand in hand with consistency. Reliability is about being someone that others can rely on. It's about being there when you're needed, and following through on your commitments. When you are reliable, people know that they can trust...
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